We regret that it is not possible to exchange items purchased at JACK-JONES.CA. If you wish to exchange, you need to return the item(s) in their original condition for a refund and place a new order.
HOW TO RETURN AN ITEM :
- Have your Order Number on hand. You can find your order number in your confirmation email or by logging into your JACK-JONES.CA account and checking your order history
- Click HERE to start the return process for your orders.
- After you’ve printed your label, drop your parcel off at any Canada Post location.