You have two options for returning your items:
- In-store return: If your Order Number starts with OL96, you can return your items for free at any JACK & JONES store in Canada. Make sure to have your order number, the postal code of the delivery address, and the items to be returned.
- Online return: To make an online return, a return fee of $9.95 (taxes included) will be deducted from the eligible refund amount. Access the Return Portal to begin the process.
For online returns:
- Have your Order Number on hand. You can find your order number in your confirmation email or by logging into your JACK-JONES.CA account and checking your order history
- After you’ve printed your label, drop your parcel off at any Canada Post location.
- Please include 3 photos for damaged goods.
To complete returns on your orders , please use this link:
Orders starting with OL96