If you regret your purchase, you can return the item(s) to us within 30 days from the date of the purchase. Items must be in their original condition - unworn and unwashed, with all tags attached.
You have two options for returning your items:
- In-store return: If your Order Number starts with OL96, you can return your items for free at any JACK & JONES store in Canada. Make sure to have your order number, the postal code of the delivery address, and the items to be returned.
- Online return: To make an online return, a return fee of $9.95 (taxes included) will be deducted from the eligible refund amount.
To complete returns on your orders , please use this link:
Orders starting with OL96
Items on final sale will not be accepted for return, and if returned, they will not be refunded or resent. The same applies to items that are late or defective. For hygiene reasons, all boxers and socks are final sale.
Shipping fees are non-refundable.