You can return your order or contact us about any issues within 30 days of purchase.
All items must be in original condition—unworn, unwashed, and with all tags attached.
Final Sale Items
Items ending in .97 are Final Sale and cannot be returned, refunded, or exchanged.
If returned, they will not be processed or sent back.
The same policy applies to:
- Late returns
- Boxers and socks (for hygiene reasons)
Return Options
1-In-store return:
If your order number starts with OL96, you can return your items for free at any JACK & JONES store in Canada. Please ensure you bring the following:
1-Your order number
2-The postal code of the delivery address
3-The items to be returned
For in-store purchases, a valid purchase receipt must be presented to process the return.
2-Online return placed prior to April 11th: To make an online return, a return fee of $9.95 (taxes included) will be deducted from the eligible refund amount.
3-Online return orders placed on and after April 11: To make an online return, a return fee of $9.95 (taxes included) will be deducted from the eligible refund amount. Access the Return Portal to begin process.
Note on Shipping Fees
Shipping fees are non-refundable.