All you need to do is return the item to us:
HOW TO RETURN AN ITEM :
- Have your Order Number on hand. You can find your order number in your confirmation email or by logging into your JACK-JONES.CA account and checking your order history
- Click HERE to start the return process.
- After you’ve printed your label, drop your parcel off at any Canada Post location.
If you are returning a damaged item, please send 3 photos of the damaged item to customer experience service team before processing your return.